DUSHYANT
RAJVANSHI
Technical Support & Client Operations Specialist with 15+ years of enterprise experience. Providing reliable end-to-end support in B2B & B2C ticket management, system workflow optimization, and high-accuracy Data Entry. Proficient in tools like ServiceNow, Jira, and Salesforce to ensure seamless operational delivery.
📳+420 792 988 405
Delivering advanced L1/L2 technical support and incident management for enterprise platforms and SaaS products at AT&T. Expert in multichannel ticket handling, log diagnostics, and cross-functional team coordination via ServiceNow and ITSM platforms to ensure maximum service uptime.
Providing specialized customer support and operational logistics for prominent European e-commerce brands like Notino. Skilled in managing high-volume order flows, resolving customer inquiries, and optimizing digital retail fulfillment processes to maximize client satisfaction.
Managing complex billing operations, transaction support, and customer query resolution for travel and service leaders like Student Agency. Also with At&t ops provide award-winning approach to client engagement (Customer Connect Award, 2021) combining CRM management, data accuracy, and proactive communication.
Backed by 12+ years of international hospitality experience delivering premium service in high-volume, multicultural environments (including Marriott, Castle Špilberk, and cruise lines). Mastered face-to-face client handling, conflict resolution, active listening, and rapid adaptation to high-pressure operational dynamics.
i-Daya SOLUTIONS | Client Operations & Technical Support
Operating under Czech Trade License (OSVČ) | IČO: 24966657
Bučovice, Czech Republic